Terms of service

📄 Terms & Conditions

Console N Cases
Managed by Meraxon Media Pvt. Ltd.

1. Business Overview

Console N Cases is an ecommerce platform specializing in the sale of electronic accessories and gaming consoles. We offer customers a wide range of quality products including mobile accessories, gaming console accessories, charging solutions, and protective gear for devices.

2. Product & Service Terms

  • All products listed on the website are brand new, authentic, and legally sourced.

  • We do not list or promote any prohibited items such as counterfeit products, adult content, drugs, weapons, or restricted digital goods.

  • Product pricing is inclusive of all applicable taxes, clearly mentioned, and does not contain hidden charges.

3. Order & Fulfillment Policy

  • Customers can place orders directly on our website using a secure checkout system.

  • Order confirmation will be sent via email/SMS after successful payment.

  • All orders are fulfilled within 1–2 business days and delivered within 3–7 business days through verified courier partners.

  • Customers are provided with order tracking information.

4. Return & Refund Policy

  • We offer a 7-day return policy on most items (exceptions clearly mentioned on the product page).

  • Refunds are processed within 5–7 business days upon receiving and inspecting the returned item.

  • No refund is provided for damaged, used, or altered items unless proven defective.

5. Payment Terms

  • All payments are collected in Indian Rupees (INR).

  • We accept payments via debit/credit cards, UPI, net banking, and wallets using a secure PCI-DSS compliant payment gateway.

  • No payment details (such as card numbers) are stored on our server.

6. Customer Support

  • Customers can contact us via email or phone for any queries, complaints, or disputes.

  • Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

7. Legal & Compliance

  • Console N Cases complies with all applicable laws and regulations, including the Consumer Protection Act, IT Act, and GST regulations.

  • The website has an SSL certificate to ensure secure data transmission.

  • Our policies are clearly listed: Privacy Policy, Refund Policy, Shipping Policy, and Terms of Use.

8. Merchant Details

Business Name: Meraxon Media Pvt. Ltd.
Brand Name: Console N Cases
Customer Support: consolencase@gmail.com